Ross L. Shaw

Strategy · Operations · Analytics · AI Transformation

I find where complex operating systems are losing time, money, or information—and build measurable solutions.

My work sits at the intersection of operations, financial performance, analytics, enterprise systems, process improvement, and emerging AI.

  • $380K

    Recovered

  • 18 → 4

    Days

  • ~92%

    Faster reporting

  • ~90%

    Monthly sales growth

Quantified outcomes

$380K
Recovered from approximately $450K in aged Medicare claims in approximately 60 days.
18 → 4
Intake-to-reimbursable cycle reduction.
~92%
Reduction in recurring executive reporting production time.
~90%
Increase in monthly sales following an ERP-led operating transformation.

Selected impact

Complex problems rarely belong to one department. These examples show how I work backward from an outcome to the system producing it.

01Healthcare Operations · Revenue Cycle · Financial Performance

$380K Medicare Revenue Recovery

Approximately $450,000 in aged Medicare claims had accumulated in an environment requiring strict documentation and audit compliance.

$380K of approximately $450K recovered in approximately 60 days.

View case study

$380K

Recovered

02Process Transformation · Healthcare Operations

Seven Departments. 18 Days. Reduced to 4.

An intake-to-reimbursable workflow crossed seven departmental handoffs and required approximately 14–18 days.

14–18 days → approximately 4 days.

View case study

18 → 4

Days

03Analytics · Automation · Executive Decision Support

Executive Analytics & Automation

Recurring operational reporting required substantial manual production and depended upon consistent interpretation of underlying metrics.

Approximately 2 hours → approximately 10 minutes.

View case study

~92%

Less production time

04Enterprise Systems · Operations · Transformation

ERP-Led Operating Transformation

Fragmented systems and business processes limited operational visibility and scalability.

Approximately 90% increase in monthly sales following the broader operating transformation.

View case study

~90%

Monthly sales growth

Results are outputs of systems.

When a financial or operational metric moves unexpectedly, I work backward.

The objective isn't simply to identify a variance. It is to determine what process produced it, why, and what needs to change so the result changes predictably.

  1. 01Result
  2. 02Drivers
  3. 03Workflow
  4. 04Ownership
  5. 05Intervention
  6. 06Measurement

Hands-on, not just strategy.

Operational and strategic leadership combined with the ability to work directly with analytical and technical systems.

Analytics

  • SQL
  • Tableau
  • Excel
  • Python

Data & Enterprise Systems

  • PostgreSQL
  • ETL
  • ERP / CRM
  • OpenERP / Odoo
  • Brightree
  • QuickBooks Enterprise

AI & Automation

  • LLM evaluation
  • Prompt and system design
  • AI-enabled workflow development
  • Automation
  • Applied AI experimentation

Program / Operations

  • Process Improvement
  • Program Management
  • Financial Analysis
  • Healthcare Operations
  • Managed Care
  • Revenue Cycle
View technical projects on GitHub

Cross-functional by design.

Areas

  • Healthcare Operations
  • Managed Care
  • Revenue Cycle
  • Financial Analysis
  • Process Improvement
  • Program Management
  • Enterprise Systems
  • Analytics
  • AI Transformation

Education / Professional development

  • Economics & Finance
  • USC Project Management

Let's talk about the problem.

Email Ross